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:-)

Sears is coming out tomorrow to repair my oven which just stopped working last Saturday in the middle of roasting 2 chickens (in case you ever need to know, you can roast them on the stove top if you seal the pan up tightly with some aluminum foil and set the heat relatively low — the bottom gets crisp and the skin stays flabby, but you can get the birds cooked through ). Of course, I got that delightful 8am to 5pm time slot tomorrow. Nice, huh? As if I’ve got nothing better to do.

So, I called the 1-800 number tonight to see if they had a more exact time estimate, because to get the kids to school and me back home by 8:00 (I’ll be working from home tomorrow) requires that we leave the house by about 7:15 and that is tricky. I was going to just change the phone number they had on file to my cell phone via the website, but that didn’t seem possible. Of course, I got that freaking automated voice system. That lady that you want to strangle, “Say “Repair” for repairs.” Of course, what I wanted to do was talk to someone. I hit 0 and got the “I don’t understand, do you want to ….” statement. Then the dog started whining because she wants the lights out and to go to bed and I told her to “crate” in a stern voice and the lady said “So you want other services.” And I said, “No, I want to talk to someone.” “I’m sorry, do you want other services.”

I started the day in Baltimore today as I had to give a presentation at a session that started at 8am (it went very well), so I’m kind of dragging right now and my patience is just about shot. I just started hitting 0. Over and over and over and over.

0 … “I’m sorry,” the voice begins …

0 … “I’m sorry,” …
0 … “I’m sorry,” …

0 … “I’m sorry,” …

0 … “I’m sorry,” …

0 … “I’m sorry,” …

0 … “I’m sorry,” …

0 … “I’m sorry,” …

It turns out that if you do it enough that sacharin lady eventually responds, “OK, I’m connecting you to a customer service agent to assist you now.”

I now know that the technician is scheduled to be out at my house at 9:53 am and the very nice customer service agent I spoke with put my cell phone number into the record so that if I’m running back home from a school when the technician calls, he’ll actually reach me and won’t just skip me.

This entry was posted on Thursday, March 29th, 2007 at 9:21 pm and is filed under Society In General, Me. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.